Terms of service
Welcome to Fig & Willow. These Terms of Service apply to your use of our website and to any purchases made through our online store.
By visiting our website or purchasing from Fig & Willow, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
About Fig & Willow
Fig & Willow is an Australian home fragrance business based in Melbourne, Victoria.
Our candles are hand-poured in Melbourne in small batches, and slight variations between products may naturally occur as part of the handmade process.
Throughout these Terms, “we”, “us” and “our” refer to Fig & Willow.
Online Store
By using our website and placing an order, you confirm that the information you provide is accurate, current and complete.
We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been an error in product information, pricing or availability, or where we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been received, we will provide an appropriate refund.
Products
We take care to present our products, packaging and colours as accurately as possible. However, colours and appearance may vary slightly depending on your device or screen settings.
As our candles are hand-poured in small batches, minor variations in wax appearance, finish or fragrance may occur. These variations are a natural characteristic of handmade candles and do not necessarily indicate a fault.
Pricing
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time without notice. Any price change will not affect an order that has already been accepted by us.
Shipping charges, where applicable, will be displayed during checkout before your purchase is completed.
Orders and Payment
Payment must be made using one of the payment methods available at checkout.
An order confirmation does not necessarily mean that we have accepted your order. We reserve the right to cancel or amend an order if an item is unavailable, information is incorrect or another issue prevents us from fulfilling the order.
If we are unable to fulfil an order that has already been paid for, we will contact you and arrange an appropriate refund.
Shipping and Delivery
Orders are prepared and shipped in accordance with our Shipping Policy.
Please ensure that the delivery information entered at checkout is correct. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before the order is dispatched.
Delivery times provided are estimates and may be affected by circumstances outside our reasonable control.
Returns, Refunds and Consumer Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
If a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees, please contact us so we can arrange an appropriate remedy.
Any additional returns or change-of-mind conditions are outlined in our Returns and Refund Policy.
Candle Care and Safety
Candles involve an open flame and must always be used responsibly.
Please follow all candle care and safety instructions supplied with your Fig & Willow candle or displayed on our website.
Never leave a burning candle unattended. Keep burning candles away from children, pets, drafts, flammable materials and anything that may catch fire.
Always place candles on a stable, heat-resistant surface and discontinue use in accordance with the safety instructions provided with the product.
Fig & Willow is not responsible for loss or damage resulting from use contrary to the safety and care instructions provided, except where liability cannot legally be excluded or limited.
Fragrance
Fragrance perception is personal and may vary between individuals and environments. The way a fragrance performs may also be influenced by factors such as room size, ventilation, temperature and other scents within the home.
Our fragrance descriptions are intended to help you understand the general character and notes of each scent and are not a guarantee that every person will experience a fragrance in exactly the same way.
Intellectual Property
All content on the Fig & Willow website, including our business name, branding, logos, product names, photographs, graphics, written content and other original material, is owned by or licensed to Fig & Willow unless otherwise stated.
This content may not be reproduced, copied, distributed, modified or used for commercial purposes without our prior written permission, except where permitted by law.
Website Use
You must not use our website for any unlawful or unauthorised purpose or attempt to interfere with the operation, security or functionality of the website.
You must not knowingly introduce viruses, malicious code or other material that could damage or interfere with our website or its users.
Third-Party Services
Our website may use or provide access to third-party services, payment providers, applications or websites.
Your use of third-party services may also be subject to the terms and privacy policies of those providers. Fig & Willow is not responsible for third-party websites or services except to the extent required by applicable law.
Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.
By using our website, you acknowledge that certain information may be collected and processed as necessary to operate our store, process orders and provide our services.
Limitation of Liability
To the maximum extent permitted by law, Fig & Willow will not be liable for indirect or consequential loss arising from your use of our website or products.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.
The most current version will be published on this page. Continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.
Governing Law
These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia.
Contact Us
If you have any questions about these Terms of Service, please contact us through the contact details provided on our website.
Fig & Willow
Melbourne, Victoria, Australia
SCENT. MOOD. HOME.